How Ekta Express manages 82+ branches, 350+ vehicles & 1,500+ clients on one platform

Ekta Express had built 82+ branches, a 350+ vehicle fleet, and 1,500+ satisfied clients across pan-India, diverse multi-modal capabilities, and a reputation for reliability across automotive, retail, healthcare, and FMCG clients. But the tools hadn't kept pace with the ambition. Running LTL, FTL, and intermodal SCM across the full length of India, while managing warehousing, fleet, vendor networks, and customer billing — without a unified system — was creating invisible cracks in a business built on transparency.

Their values demanded zero red tapism, no hidden charges, and total responsiveness. Yet manual processes across branches meant exactly those things: delays, opaque billing, and limited real-time visibility that made their 24×7 support promise harder to keep.

• No real-time shipment tracking — customers couldn't see live consignment status; the ops team located vehicles by calling drivers, slowing response times
• Multi-modal fragmentation — LTL, FTL, and intermodal movements managed on separate workflows with no single system connecting booking, dispatch, and billing
• Manual E-Way Bill handling — generation, Part-A/B, and expiry extensions done outside the system, creating compliance risk across every shipment
• Opaque billing and delayed invoicing — manual rate calculation created the exact hidden-charge risk their brand promised to eliminate
• Warehousing tracked separately — inventory, inward/outward, and storage billing disconnected from freight operations and financial reporting
• No consolidated profitability view — branch and route-level performance reported manually, making cost optimisation across India's vast geography nearly impossible
• Driver and vendor settlement delays — rates, advances, and deductions computed per trip without an audit trail, leading to disputes that drained team time