Case Study Mamta Group

How 1 Call Logistics runs 15+ branches & 50+ users on one platform

"We take great pride in serving our customers with Care, Pride and Respect."

The integrated flagship logistics company of Mamta Group — serving B2B and B2C supply chains pan-India with 24×7 dedication — now running end-to-end on LogiBrisk TMS ERP.

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Trusted by leading brands
Instakart Services Shadowfax Technologies Erbis Engineering Modicare Kores India Vestige Best Deal
15+
Branches across India
50+
Active users on one platform
50
Own & vendor vehicles placed daily
Real-time
Shipment tracking & control tower
The customer

About 1 Call Logistics Private Limited

1 Call Logistics Pvt. Ltd. is the integrated flagship logistics company of the Mamta Group, with a presence and footprint across all of India. With 30+ years of industry experience at the helm, the company delivers logistics support across warehousing, B2B, B2C, FTL, and PTL — serving private companies, public listed companies, corporates, and institutions with a dedicated, enthusiastic team that is available 24×7, 365 days.

"We take great pride in serving our customers with Care, Pride and Respect — every shipment, every day."
C — Care P — Pride R — Respect
B2B clients
Instakart Services Pvt. Ltd. Shadowfax Technologies Pvt. Ltd. Erbis Engineering Co. Ltd.
B2C clients
Modicare Kores India Ltd. Vestige Best Deal
Industry
Transportation & Standard Freight Management Services
Operation type
Full Truck Load (FTL) · Part Truck Load (PTL) · Logistics · Warehouse Management · Custom Clearance
Geography
Pan-India — 15+ branch locations · 50+ active users
Fleet model
Own fleet + external vendor network (~50 vehicles/day combined)
Daily volume
150+ FTL/PTL movements every day across all branches on one platform
Compliance focus
Ensuring customer supply chains are fully compliant by practice — E-Way Bill, customs clearance, and regulatory adherence built into every workflow
LogiBrisk product
TMS + Fleet Management + Control Tower + Finance ERP
The challenge

What needed to change

1 Call Logistics' promise — Care, Pride and Respect — starts with reliable, visible, and compliant logistics. But keeping that promise across 15+ branches, B2B and B2C supply chains, and 150+ daily movements required a level of real-time control the team simply didn't have. With 30+ years of industry expertise driving the business, the processes deserved technology to match.

Managing a mixed fleet, coordinating with multiple vendors, ensuring full supply chain compliance for every customer, and maintaining 24×7 service availability — all while tracking 50+ vehicles daily across pan-India branches — exposed the limits of manual and fragmented tools.

  • 01No real-time shipment visibility — customers and the ops team had no live view of where consignments were at any point during transit
  • 02Supply chain compliance was reactive, not built-in — E-Way Bills, customs documentation, and regulatory adherence managed outside the system and prone to gaps
  • 03No unified fleet and vendor workflow — own vehicles and vendor-sourced vehicles managed in separate processes with no single rate card or dispatch system
  • 04E-Way Bill management was fully manual — Part-A, Part-B, and expiry extensions handled outside the system, creating compliance risk across every shipment
  • 05No live branch dashboards — reporting across 15+ locations relied on manual data collection, delaying decisions and obscuring performance
  • 06Paper-based POD and delayed invoicing — proof-of-delivery collected manually, stretching billing cycles and slowing cash flow for B2B and B2C customers alike
  • 07Driver settlement delays — advance, freight rate, deductions, and final payment computed manually per trip with no audit trail across branches
  • 08Warehousing and custom clearance tracked separately — no integration with the freight and finance system running alongside them
The solution

What LogiBrisk deployed

LogiBrisk was deployed as the single TMS-ERP for 1 Call Logistics — managing 150+ daily movements with real-time tracking, compliance-first workflows, unified fleet and vendor management, and full financial control across all 15+ branches.

Module 01
Real-time shipment tracking
Live control tower connecting all GPS providers — every vehicle tracked in one screen regardless of fleet type. Customers get real-time consignment status, and ops get proactive alerts for delays, deviations, and exceptions.
Module 02
Compliance-first workflows
E-Way Bill generation, Part-A/B management, expiry tracking, and auto-extension built directly into every booking workflow. Custom clearance documentation and regulatory adherence are no longer afterthoughts — they're part of the shipment process.
Module 03
Unified fleet & vendor placement
One platform for own-fleet dispatch and vendor vehicle sourcing — freight rate engine, driver assignment, FASTag integration, and trip tracking in a single workflow for all 50 daily vehicle placements across the entire network.
Module 04
B2B & B2C supply chain management
Separate workflows and reporting for B2B clients (Instakart, Shadowfax, Erbis) and B2C brands (Modicare, Kores, Vestige) — with customer-specific rate cards, SLA tracking, and branded POD collection for each business line.
Module 05
Driver settlement & vendor payments
Advances, freight rates, toll deductions, and final settlements computed from the same system holding the trip data. Full audit trail per trip per driver — ending disputes and clearing payments faster across all branches.
Module 06
Finance ERP to balance sheet
Profitability at LR, docket, trip, and customer level — with full accounting integrated up to the balance sheet. Branch spreadsheets replaced with live dashboards and automated financial reporting across all 15+ locations.
Live integrations across the stack
WhatsApp
Email
FASTag / Toll
Fuel card
GPS providers (multi)
Tally ERP
E-Way Bill portal
Driver mobile app
Freight rate engine
Customer portal
Vendor portal
POD Management
E Challan Dashboard
Custom clearance docs
Features live in production

What is running every day

1 Call Logistics runs 15+ branches and 50+ active users day-to-day on one LogiBrisk platform — with compliance, real-time tracking, and financial control built into every movement.

150+ daily movements on one TMS
FTL, PTL, and B2C deliveries managed end-to-end — booking, dispatch, tracking, and billing in one unified workflow
Real-time shipment visibility
Live GPS tracking for every vehicle — customers and ops team get real-time consignment status, no more phone calls to drivers
Compliance built into every booking
E-Way Bill auto-generation, custom clearance docs, and regulatory checks are part of the shipment workflow — not an afterthought
Fleet and vendor dispatch workflow
50 daily vehicle placements managed with rate cards, driver assignment, FASTag, and live trip tracking for own and vendor fleets
B2B and B2C supply chain workflows
Separate rate cards, SLA tracking, and POD workflows for each business line — Instakart, Shadowfax, Modicare, Kores, and more
Warehouse management
Inward, outward, and inventory tracking integrated directly with freight and finance — no separate system needed
Driver settlement & trip audit
Advances, freight, tolls, and deductions computed per trip — full audit trail across all branches, fewer disputes, faster payments
Finance ERP to balance sheet
Company-wide accounting with profitability at trip and customer level — all 15+ branches on one financial system
15+ branches · 50+ users · one platform
Every branch and every user works from one login, one source of truth — 24×7, 365 days, just as the business promises its customers
Results and impact

What changed after go-live

Measured outcomes across operations, compliance, finance, and customer service — within the first months of running LogiBrisk at full scale across all 1 Call Logistics branches.

55%
Reduction in operational processing time per movement
60%
Faster billing cycle — invoices raised sooner, cash collected earlier
100%
Supply chain compliance built into every booking workflow
Real-time
Shipment visibility for customers and ops — across all 15+ branches
150+ daily FTL/PTL movements managed end-to-end — from booking to billing — on one platform across all branches
E-Way Bills and compliance docs auto-generated — manual compliance effort eliminated, regulatory risk reduced across all shipments
50 vehicles tracked live daily — customers get real-time shipment status, ops get proactive alerts for delays and deviations
B2B and B2C workflows separated — Instakart, Shadowfax, Modicare, Kores and others each managed with dedicated rate cards and SLA tracking
Driver settlements cleared faster — full per-trip audit trail across all branches, fewer disputes, automatic deduction computation
Management sees every branch in one view — live dashboards for all 15+ locations replaced manual spreadsheet MIS reporting
Core values

The principles that drive 1 Call Logistics

LogiBrisk was chosen not just for its features — but because it enables 1 Call Logistics to live its values operationally, every single day.

Customers Are Really Everything
Real-time tracking and proactive alerts mean customers always know where their shipment is — before they have to ask.
Personal Responsibility in Delivering Excellence
Every trip has a named driver, a logged rate card, and an audit trail — accountability is built into every movement.
Reliability & Ethics
Compliance-first workflows ensure every shipment meets regulatory requirements — E-Way Bills, customs, and clearance built into the process, not bolted on.
24×7 · 365 Days
LogiBrisk gives the team the systems to honour a round-the-clock service promise — real-time data, automated alerts, and digital workflows that don't sleep.
Care · Pride · Respect
"LogiBrisk gave us the technology to match our 30+ years of industry expertise. Real-time tracking, compliance built into every booking, and one platform for every branch and user — we can now truly deliver on our promise of Care, Pride and Respect to every customer, every day."
Promoter & Director — 1 Call Logistics Private Limited · Mamta Group

Serving B2B and B2C supply chains across India?

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