Case Study

How 1 Call Logistics Runs 15+ Branches & 50+ Users with Cloud TMS Software

Handling B2B and B2C deliveries across India with phone calls and paperwork? See how LogiBrisk helped 1 Call Logistics bring 15+ branches, 50+ staff and 150+ truck trips a day onto one system, and cut office work on each trip by 55%.

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Overview

About 1 Call Logistics

1 Call Logistics Pvt. Ltd. is the main logistics company of Mamta Group, with 30+ years of experience behind it. It serves private companies, listed companies, corporates and institutions across India, with a team that works 24×7, 365 days a year.

Their Promise to Every Customer

"We take great pride in serving our customers with Care, Pride and Respect, every shipment, every day."

Trusted by Leading Brands

B2B Clients

Instakart Services Pvt. Ltd.
Shadowfax Technologies Pvt. Ltd.
Erbis Engineering Co. Ltd.

B2C Clients

Modicare
Kores India Ltd.
Vestige Best Deal

The Challenge

Challenges 1 Call Logistics Faced Every Day

With 30+ years of experience, the business deserved technology to match. But keeping a 24×7 promise across 15+ branches with manual tools meant the team's hard work was the only thing holding everything together. Three challenges stood out.

No Live View of Shipments

Customers and staff could not see where goods were.
Own trucks and hired trucks were managed separately, with no single price list.
Branch reports at 15+ locations were made by hand.

Customers had to call to ask for updates

Compliance Done by Hand

E-Way Bill Part-A, Part-B and extensions were handled outside the system.
Customs papers and other checks were done separately for each shipment.
Warehousing and custom clearance were not linked to freight and accounts.

Higher risk of delays and fines

Slow Billing and Payments

Delivery proof was collected on paper, so invoices went out late.
Driver payments were worked out by hand for every trip.
There was no record to check payments across branches.

Money came in late from B2B and B2C customers

The Solution

How LogiBrisk Solved These Challenges

1 Call Logistics swapped phone calls, paperwork and spreadsheets for one LogiBrisk system across all 15+ branches. Here's what changed.

Live Shipment Tracking

One live map shows every truck, whichever GPS device it uses. Customers see their shipment status, and staff get early alerts for delays, route changes and problems.

Customers know where their goods are, without calling

Explore Live Tracking

Compliance Built Into Every Booking

E-Way Bills are created with every booking, with Part-A and Part-B updates, expiry reminders and extensions. Custom clearance papers are part of the same shipment flow.

No more compliance paperwork

Explore E-Way Bill Automation

One Workflow for Own & Hired Trucks

All 50 daily trucks are planned in one place. Hired trucks are booked through the freight rate engine, and every truck gets its price list, driver assignment, trip tracking and FASTag.

All 50 daily trucks handled the same way

Explore Fleet Management

Separate B2B & B2C Workflows

B2B clients like Instakart, Shadowfax and Erbis, and B2C brands like Modicare, Kores and Vestige, each get their own price lists, delivery timelines and branded delivery proof.

No more mixing up customer rules

Explore Customer Portal

Driver & Vendor Payments with Proof

Advances, freight charges, tolls and final payments are worked out from the same trip details, with a record for every trip and every driver.

Every driver paid correctly, with a record for each trip

Explore Vendor Portal

Warehouse, Accounts & Branch Reports

Goods coming in, going out and in stock are tracked with freight and accounts. Owners see profit for every LR, docket, trip and customer, right up to the balance sheet, with reports created automatically for all 15+ branches.

Live profit view for all 15+ branches

Explore Profit Reports

14 Apps That Work With LogiBrisk

WhatsApp, Tally, GPS and more share data with LogiBrisk automatically, so the 1 Call Logistics team never types the same thing twice.

Compliance & Accounts

E-Way Bill Portal
Custom Clearance Docs
E-Challan
Tally ERP

Tracking & Fleet

Multiple GPS Providers
FASTag / Toll
Fuel Cards
Driver App
Freight Rate Engine

Customer Updates

Portals & Delivery

Customer Portal
Vendor Portal
Proof of Delivery (POD)

Core Values

What 1 Call Logistics Believes In

1 Call Logistics chose LogiBrisk not just for its features, but because it helps the team live these values every single day. Here's how.

Customers Are Everything

Live tracking and early alerts mean customers know where their shipment is before they need to ask.

Personal Responsibility

Every trip has a named driver, a fixed price and a full record, so everyone knows who is responsible.

Reliability & Ethics

E-Way Bills, customs and clearance checks are built into every shipment, so every delivery follows the rules.

24×7, 365 Days

Live data, automatic alerts and digital workflows keep working round the clock, just like the team.

The Results

What Changed After Switching to LogiBrisk

Results measured in the first few months. This is not a trial: every branch and every team member works from one login, 24×7, 365 days.

55%Less office work on each trip
60%Faster billing, money collected sooner
100%Compliance checks built into every booking
LiveShipment tracking for customers and staff across 15+ branches

Before vs After LogiBrisk

How daily work changed for the 1 Call Logistics team

Area	Before	With LogiBrisk
Tracking	Customers called to ask for updates	Live status for every customer
E-Way Bills	Done by hand, outside the system	Built into every booking
Billing	Paper delivery proof delayed invoices	Digital proof, invoices sent sooner
B2B & B2C	One process for every customer	Separate price lists and timelines
Driver Payments	Worked out by hand, no records	Clear record for every trip
Reporting	Reports made by hand at 15+ branches	Live dashboard for every branch

What 1 Call Logistics Says

We have more than 30 years of experience in logistics, and our promise has always been Care, Pride and Respect. Earlier, keeping that promise across 15+ branches meant a lot of phone calls and paperwork. With LogiBrisk, every branch and every team member works on one system, with live tracking and E-Way Bills built into every booking. Today, we can truly deliver Care, Pride and Respect to every customer, every day.

Promoter & Director1 Call Logistics Pvt. Ltd. · Mamta Group

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